Click Networks - IT Support Glasgow

Click Networks - IT Support Glasgow
Click Networks - IT Support Glasgow

Monday, 9 December 2013

Three UK begins 4G rollout

Three UK has begun its 4G rollout in London, Birmingham and Manchester as it looks to catch up with rivals EE, Vodafone and O2.

The firm is the last UK mobile operator to roll out its 4G services, with its launch coming more than a year after EE's, and several months after Vodafone and O2 enabled their customers to tap into their LTE networks.

However, while all three of its competitors decided to charge premium prices for 4G packages, Three revealed that it would not charge its customers an additional fee to use 4G.

"There'll be no extra charges, no need for new contracts and customers will be upgraded as soon as possible with a simple, free software update," the firm said.

The network will also continue to offer ‘all you can eat data' as part of its voice plans.

Three plans to have 4G rolled out in 50 cities by the end of 2014 and cover 98 per cent of the population by the end of 2015. It claims that it is on track to deliver this, and expects more than 1.5 million customers who already have 4G-enabled decides to be able to access 4G wherever it is been rolled out, by February.

The mobile operator said that a "huge technical process" was required for the upgrade, and that aside from 4G, further enhancements would be made on its core network.

Three also announced that its customers could use their existing UK minutes, texts and data in the US at no extra cost. Its ‘Feel At Home' proposition now operates in 11 destinations including Australia, Republic of Ireland, Italy, Sweden and Hong Kong.

Read the full news article here:

For more information on anyhting mentioned in this article or for the best IT Support services and Office 365 please contact us today on 0141 530 9116 or visit our website here:


Friday, 29 November 2013

Boost Your SEO with Social Media

Social signals are a hot commodity these days; without them, your SEO and overall traffic won’t be all it can be. Socials signals are any promotion or mention of your brand or products through tweets, Facebook “likes”, and related blasts. The more you engage your audience in commenting and sharing your social media and content, the better your overall SEO results will be.

Social Media for Business
Both Google and Bing have shown an increasing interest in the value of social signals, making an overall strategic social media plan an essential part of your marketing landscape. Understanding how and why social signals are so crucial to SEO will assist you in planning your overall SEO tactics.

How Social Signals Can Increase Your Rankings
The level of social interaction your customers have with your brand directly and indirectly impacts your SEO clout. Organic search rankings have been increasingly affected by social signals, and while it’s arguable to what degree (and varies by search engine as well), it is abundantly obvious that overlooking this aspect of SEO is flat out foolish.

How do social signals directly impact SEO?
The following are critical:

Google+ Circles – Yes, it’s apparent many folks have challenges with the popularity of Google. The thing is, Google loves its social platform, so if you learn to embrace it too, your SEO results can see a boost. Note that the number of people you have in your own circles is not as important as the number of folks who include you.

Facebook Shares – Get your Facebook followers engaged in your content. How? By creating truly valuable posts, ideally rich in graphics and video.

Twitter Followers and Tweet Mentions – Remember that a bigger audience isn’t necessarily better. You again want a demographic that is engaged and active with your content. Retweets and social mentions are golden – getting folks to write #yourbrand is extremely valuable.

Facebook Likes – Quality over quantity rules here too. 1,000 active followers are better than 2,000 fans who ignore your posts. Engagement is always key.
Social signals increase rankings in an indirect manner too.

Examples of these actions include:

Positive Reviews – If folks are saying nice things about you on sites like Yelp, Google Local, and various prominent blogs, your SEO will show it. In fact, Sam McRoberts of Vudu Marketing says the number and tone of these reviews are two of the three most substantial factors in determining local search. It’s integral that your social media strategy include near real-time responses to users that have issues or questions; many people now use social profiles for brands as their go-to for customer support. These interactions can then assist in your overall SEO results, so make a commitment to be very active in this space. You won’t just see an increase in your rankings through this policy, but in overall customer satisfaction and loyalty.

Inbound Links – These help increase your visibility and credibility, and have been the darlings of SEO efforts for some time. Matt Cutts, the Google search spokesperson, has repeatedly hinted that links are still SEO-critical. Although some feel this impact has been lessened in recent months, links still should not be ignored. Creating a strong social presence and a website that extends the feeling of credibility and professionalism is your best bet to attracting link support from equally reputable partners.

Advice on How to Improve Your Social Signals
You get it – social is crucial. So how do you increase your social signal power?

Here are some practical tips:

On-site Updates – Make sure your website has oodles of opportunities for folks to share your content. Let them tweet articles, Google +1, recommend, bookmark – you name it. Encourage visitors to follow you on the various social platforms too. Blogs are also essential – they not only give visitors lots of options to share, but frequent high-quality and current content makes search engines very happy.

Updated Social Profiles – Choose only those social networks that actually pertain to your business, and dedicate a member of your team to keeping it current. Profiles should be complete, and monitored daily for comments and questions. Facebook and Twitter are a must, as is a LinkedIn profile. Sites like Vine and Pinterest are hot too, and relevant if your demographic fits the bill.

Integrate Your On and Off-site Efforts – Every time you publish content on your blog or website, you should in tandem alert your social stratosphere. Give viewers the ability to follow you on your social spaces, and to comment as well. You don’t just want eyeballs, you want clicks, comments, and shares. The quality and frequency of your content is essential, as is your willingness to engage in return. Make sure everything you do is reflected appropriately on all your social channels. And please take the time to treat each social network separately – status updates and content shares on LinkedIn, as an example, need to be professional and concise. Facebook can be more informal and wordy, and Twitter is obviously short and sweet. Respect the nature and demographic of each network and your efforts will be rewarded.

All the tactics above will not only increase your SEO rankings, but your brand credibility and reach as well. Focusing on social signals is that proverbial win-win.

How have you seen your SEO impacted by your social reach – either positively or negatively? What tactics do you feel are the keys to success?

Thursday, 21 November 2013

Don't Fight With Google!

Promote your business and website naturally on google without resorting to quick fixes or shorcut tricks!

Here’s the problem – Google left the door wide open and people took advantage. This led to great rankings, traffic and, more importantly, money in the bank. People started to rely on the majority, if not all traffic coming from Google and then the rug was pulled from under their feet. This kicked off an almighty struggle with the King of Search, but I’m here to tell you today that it doesn’t have to be a fight. There is another way.

Stop Building Dirty Links
If you’re going to get back into Google’s good books, you need to cease using dodgy link building tactics full stop.

This isn’t one of those situations where you can be half in, half out – you need to move away from dodgy links completely.

Stop Now!

And a word to the wise: dodgy links with generic anchors can only work for so long. Eventually Google will catch you (if they haven’t already). Then, say goodbye to Google sending you any traffic.

Get Rid of Legacy Links that Don’t Fit with Google’s Guidelines
If you have been building nasty links in the past, you need to get rid of them, or at least try to.
It’s a fact: you can’t get rid of them all, but the consequences of not doing this could lead to an algorithmic penalty or even a manual penalty.

You’ll know about a manual penalty in your Google Webmaster Tools account. You will usually see an unnatural links warning message.

If you’ve got an algorithmic penalty, you’ll only notice this when you check your analytics and see your traffic drop through the floor.

You can get a manual penalty (or manual spam action) revoked by showing Google the lengths you have gone to in order to try and remove the links. You’ll usually get a message back from Google within 1-2 weeks.

If you have an algorithmic penalty, you can go through your links, highlight the nasty domains that are linking to you and disavow them, but ultimately you may have to wait until the next Penguin refresh to see whether your rankings come back.

Dance to the Beat of Google’s Drum
Google has a set of quality guidelines that they recommend to webmasters and, when you think about it, it’s all really straightforward stuff. It includes avoiding nasty things like cloaking, hidden text, doorway pages and all that blackhat stuff.

It also involves making your pages for users, adding value and creating unique content.
This isn’t groundbreaking, or even rocket science, and remember that these guidelines are updated as Google continues to evolve along with their search algorithm.

Most importantly, though, when these guidelines are updated, don’t jump to conclusions and don’t make assumptions. This goes for algorithm updates, too.

A lot of people within the industry are being too quick to make up their minds without looking at the data, and these assumptions can often cause more problems than they solve.

Think about the Future and the Big Picture
One of the big mistakes that a lot of people are making is that what works now will carry on working forever.

Before Google’s Penguin update in April 2012, a lot of people thought that blasting nasty links at websites was going to continue working.

Those that looked at the bigger picture, however, could see that those practices were at best a calculated risk, and that Google would eventually bring the boom down and take action on manipulative link building tactics.

Content is what it’s all about, as it has been for a while (that and user experience). While there are a lot of people that struggle to get traction, there are tactics you can use that will get you results.

Don’t Put All of Your Eggs in One Basket
You can understand the temptation, knowing that some websites are getting 100,000′s of visitors a month from Google. While I don’t think you should give up working towards those insane levels of traffic, you can’t just rely on one tactic.

In business, you always need a contingency plan for anything that could go wrong, so you need to be sure to focus on other ways of generating traffic.

Just look at some of the top business blogs. Sure, they may be getting a lot of traffic from organic search, but there are a lot more things you can try:
  • Social media
  • Contributing to other blogs
  • Doing interviews
  • Link building (the white hat way)
I’ve found that the best way to figure this ‘traffic generation’ thing out is to not just look for a list of tactics, but look at how people are using them in case studies.

I understand that there may be some of you reading this post who don’t have any love for Google generally, and don’t like following anything Google says.

I understand why – Google does have a lot of power (too much), and its algorithm updates have the power to shake entire economies.

The truth about the ‘user experience’ thing is that, while Google’s ultimate aim (at a guess) is to stop users from going over to Bing and so protect its advertising revenue… Google is actually on to something.

Where are all those sites that didn’t give a damn about the user experience now?
Nowhere to be seen.

Where are all those sites that thought about user experience and building a community before anything else?

They’re still here and a lot of them are leaders in their field.

So, whether you like it or not, it’s time to get on board with the ‘user experience’ thing.

What’s your take on the current state of search?

For more information on anything you have read in this article please contact the IT Support Experts at Click Networks on 0141 530 9116 or visit our website:  for information about our web services (SEO, Ad Words, Analytics).

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Monday, 18 November 2013

Police warn of 'ransom' spam targeting UK users

Tens of millions of UK internet users could be at risk from "ransom" email spam seemingly sent from financial institutions.

Read the full story here:

The email has an attachment that looks legitimate but is malware that encrypts computer files.
If the attachment is opened, a displayed countdown timer demands a ransom to decrypt the files.
Small to medium businesses seem to be the target and the National Crime Agency says there is significant risk.

Lee Miles, deputy head of the National Cyber Crime Unit, says: "The NCA are actively pursuing organised crime groups committing this type of crime. We are working in co-operation with industry and international partners to identify and bring to justice those responsible and reduce the risk to the public."

The malware installs a piece of "ransomware" called Cryptolocker on computers running the Windows operating system. The ransom demands that the user pay two Bitcoins, a virtual currency, that would be worth £536 to release the decryption key.

Reports suggest that people who have paid the ransom have not had their files decrypted and it has been impossible to restore encrypted files.
The NCA said it would never endorse the payment of a ransom to criminals and warns that there is no guarantee that the people behind the demand would honour the payments.

An NCCU investigation is seeking to identify the source of the email addresses used.
Computer users are being warned not to click on any suspicious attachments, to have updated antivirus software and to regularly back up files. If a computer is infected the advice is to disconnect it from the network and seek professional help to clean the device.

The NCA said that anyone infected with this malware should report it via

For more information on how better to protect your business or customers please contact the IT Support Experts at Click Networks on 0141 530 9116 or visit our website: for more information on how to clean an infected device of harmful malware.

Wednesday, 13 November 2013

Microsoft Office 365 What You Need To Know

Firstly, What is Microsoft Office 365

It is secure, anywhere access to email and calendars, Office Web Apps, instant messaging, conferencing, and file sharing. See how Office 365 makes easy to communicate, create, and share in the cloud.

Explore what Microsoft Office 365 can do for you

  • Office 365 adds more power to the Office you already know and use by making it easier to communicate and collaborate with others.  
  • Access your email and calendar from your computer, the web, and smart device.
  • Launch and sustain a professional website for your business. 
  • Connect immediately with colleagues. Set up and conduct online meetings.
  • Share documents and collaborate with colleagues online.  
  • Create, store, and edit Office docs online. 
  • Get virtually anywhere access on nearly any device* so you can be productive on the go.  
  • Microsoft helps keep your data safe and private.


Why choose Microsoft Office 365?


Easy to setup and use

  • Get started in minutes. Setup new users in seconds
  • No training needed. Use Office tools your team knows and loves

Work anywhere

  • Get virtually anywhere-access on nearly any device*
  • Work on your Office files online or offline

Worry-Free IT

  • Stay safe with our built-in anti-virus and spam fighting technology
  • Count on 99.9% uptime
  • Lower costs vs. on-site solutions
As an experienced Cloud provider, Click Networks can offer to provide you a free trial of this excellent Microsoft based service which can transform the way your business operates and budgets for its IT. Please contact us and we can get your trial up and running quickly so you can begin experiencing the brilliant Office 365 for yourself.

For more information on Office 365 please contact the IT Support experts at Click Networks in Glasgow on 0141 530 9116 or visit our website here:

Monday, 28 October 2013

Precautions against CyptoLocker and other malware attacks!

What can you do to prevent cybercriminals locking all your personal files and demanding money to free them?
A few sensible precautions will help minimise the chances of a CrytoLocker attack. So what are our top tips?

Back up your files. If you use an external hard drive, don't leave it connected to your PC unless you are backing up. Alternatively, pay for an online back-up service – but bear in mind you may still be vulnerable if your backed-up files are mapped as a network drive. Check with your provider if you are unsure.

Create files in the Cloud and upload photos to online accounts like Flickr or Picasa.

Switch to a spam- and virus-filtered email service. Google Mail, for example, does not allow you to receive or send executable files (that can install viruses) as email attachments, even if they are hidden in zip files. (It also does not allow you to send them).

Don't go to online porn sites, which are often the source of malware downloads. Take care when clicking on adverts; never open Twitter links and attachments from people you don't know or trust.

Make sure your operating system is up-to-date with the latest security.

Install the latest versions of your internet browsers and update add-ons such as Java and Adobe Flash.

Get reputable anti-virus software and ensure you update it frequently.

On Windows 7, double-check that you have set up System Restore points or, if you are using Windows 8, configure it to keep the "file history".

Act quickly. If you do accidentally download a dodgy attachment, bear in mind it is likely to take some time for the encryption to take place. If you immediately download and run an anti-virus programme, such as the free anti-virus toolkit available from Sophos, it could destroy the CryptoLocker before all your files have been encrypted – however, you will permanently lose affected files.

Encrypt the files you particularly want to keep private, such as documents containing your passwords or personal information, to prevent criminals from reading what's in them. Read this useful "Ask Jack" post on the Guardian technology blog to find out more about encrypting your files.

For more information on Malware attacks or anything you have read in this article please contact the IT Support Experts at Click Networks. Vist our website: or call us on 0141 530 9116 

Wednesday, 23 October 2013

Social Media: How Much Do You Really Need to Invest?

Everywhere we look these days, companies are proudly touting their social media presence. Restaurants, car dealerships, ecommerce stores, even paid parking lots – they all want you to “Like” them, and are conceivably spending significant dollars to entice followers. But does social media make sense for every business? Can anyone afford to not be in the game?

The answer is mixed. Yes, everyone needs some social media presence, for reasons we’ll explore, but not every business should be required to spend a great deal of time or effort.

There are key aspects to the social landscape that all businesses need to be mindful of, or risk embarrassment or failure. Yet it seems most business owners think it’s an all or nothing cause. This attitude can waste precious marketing dollars, so read on to see where your business falls in the mix.

 Why Totally Ignoring Social Media is Dangerous

It’s obvious why many business owners would want to shut out the social stratosphere – it’s often filled with high-maintenance customers that only want to complain or score a discount or freebie. Yelp is a particular thorn in the side for many local entrepreneurs, but ignoring the complaints of the masses unfortunately does not make it all go away. Just the opposite, it sounds the alarm.

Let’s put it this way – if the internet has even a small smattering of complaints about your business that have gone unanswered, you’re in big trouble. Negative reviews can live in infamy for many, many years; like it or not, you need to have a staff member that is dealing with customer feedback. Don’t let the web engage in conversations about your company if you’re MIA. Be there, keep the record straight, make good on complaints, and be proactive about staying connected to your audience.

Need more incentive? If you don’t maintain a social media presence for your brand, someone else might do it for you, with highly damaging results. Just ask Exxon. When some clever hackers created a fake Twitter account called “Exxon Cares” this year, their lack of due diligence in watching their brand’s social presence resulted in a major PR coup. The hackers sent a gaggle of sarcastic tweets as a result of the Exxon Pegasus pipeline rupture. Because Exxon took eons to notice, the hackers had a field day, garnering hundreds of followers, retweets, and comments. It’s impossible to gauge how much this hurt Exxon’s image, or what it cost as they attempted to undo the damage, but you know it wasn’t cheap.

Finally, for the sheer sake of SEO rankings, you need to have basic contact and business information on sites like Facebook and Google+. Search engines are giving more and more credibility to social signals, and failing to have at least a minimal appearance can wreak havoc on your search results.
You know who would love it, however, if you did ignore the social space? Your competitors. If they’re working hard to build an audience of loyal customers, they would be honored and thrilled to steal your potential fan base.

 How Much Should You Spend? That Depends On Your Industry.

OK, so it’s clear that the head-in-the-sand approach isn’t beneficial regarding social media. This does not mean everyone should hire a full-time social media expert and go crazy on every single platform. In order to wisely spend your resources, it’s imperative you consider what kind of company you run, and the relevance of social media to your operation.

Let’s talk about some examples. Local businesses like coffee shops, restaurants, mechanics, dry cleaners – just about anyone who offers goods or services that customers regularly need or want, those folks all need a strong social presence. Non-profits are no-brainers too, as is any ecommerce site or fully digital business.

Who doesn’t need to go crazy in the social space? Folks that own niche businesses that customers only reach out to in isolated cases. Like paid parking lots, for example. Likewise, businesses that deal with the darker parts of life. Divorce lawyers. Government agencies. Funeral homes. Have you seen some of these funeral home pages on Facebook? One of them even posted a “business happy hour” (that has since been removed.) Seriously, do they actually think this will entice folks to choose their funeral services during a time of need? It’s bizarre, and frankly, more than a little distasteful.

Again, all of these businesses should absolutely have a basic social presence. The question is whether or not to invest hours and hours a month in creative campaigns and audience engagement. Divorce lawyers need testimonials, they need to be found on search engines – but they do not need to run social contests, to poll their fans, or to post content daily.

Social media is not, despite popular belief, free advertising. Creating a truly engaged and loyal fan base is expensive and time consuming. If it makes sense for your business, you’ll get lost in the media dust if you don’t jump in with full force. But be wise about your words and reputation, or your efforts may produce the opposite effect.

What kind of social media presence have you found works for your business? Have you opted for a “less is more” approach, gone all-in, or ignored it all together?

For more information on anything you have read in this article please call teh IT support experts Click Networks on 0141 530 9116 or visit our website here: http:/

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